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Miss GLORY Customer service
Toplogis AI Virtual Assistant Miss Glory
Toplogis.Inc is located next to Taoyuan
Arts Facilities
Management Center.
Miss Glory fell into a little doubt, and for a moment seemed
to
be infected by the person who called, and she couldn't help
sitting upright.
"Okay, may I have your bill number, please?" Miss Glory
asked.
"XX CC 12345678" is a somewhat confusing string of numbers.
Miss Glory had to listen very carefully to roughly piece
together
the desired number, and she always felt that the other party
was nervous.
"Let me confirm with you, is it XX CC 12345678?"
"Yes, please hurry up!" the other party urged.
"OK, just a second."
The other party was really nervous, and Miss Glory seemed to
be
trembling a little while listening to the other party's
tone. She had to reply to the other party as soon as
possible.
"Hello, now the platform can't find this declaration because
the customs broker did not forward the declaration."
Miss Glory added: "Please inform the customs broker to
forward
the declaration."
After speaking, there was a commotion on the other side of
the phone, as if many people were talking at the same time,
and Miss Glory could still vaguely hear the other party's
voice.
Can she be hung up now?
But what if the other party still has problems?
During Miss Glory's tangled process, the phone finally came
out
again: "Oh well-"
With a short sigh, as if she had exhausted all her energy,
and the noisy background sound had ceased, Miss Glory
couldn't
help but ask, "What's wrong?"
However, as if frightened by this greeting, there was no
sound on the other side of the phone, as if hesitating
whether to speak.
After a while, the voice sounded: "There is a problem with
the verification of the goods received by the customer we
shipped just now..."
"Um."
"I want to find the original declaration, but I can't see
the declaration information in our ERP system... I have
asked the IT department, and they said that there is a
situation now, and all the customs documents for inbound and
outbound transportation have disappeared. It is very
difficult to access the order records of previous
shipments..."
As the words went on, the other side of the phone sounded a
little sad, and Miss Glory heard her anxiety and crying, but
Miss Glory didn't speak for a little while.
"I'm even thinking about whether to check the paper records,
it's really bothering me! I don't know where to go for the
write-off... I, I'm new here... I panicked for a while,
sorry just now..."
It wasn't until the other party finished speaking that Miss
Glory
said, "It’s okay!" She thought for a second, maintaining a
lively tone, she thought this was probably the best way to
help the other party, so she continued: "In fact, you can
also see it on the platform! If it’s just the order
information.”
"Yes! Senior taught me the same way just now. I'm so
grateful to have you here!"
The sincere thanks came from the customer. Hearing the
words, Miss Glory couldn't help shaking her body. The swivel
chair swayed gently from side to side. She seemed to have
little flowers on her head when she was in a good mood.
"No. It's our pleasure," Miss Glory replied.
The moment she stepped out of the elevator, Miss Glory
nearly
fell because of wearing unfamiliar high heels.
Fortunately, at the critical moment, she twisted her body
with all her might, and the whole person turned around like
dancing on the spot,
and only then did she stabilize her body smoothly.
"Clap! Clap! Clap! Clap!"
The people in the elevator couldn't help clapping their
hands and applauding when they saw this scene.
Miss Glory wasn't shy. She didn't know them anyway. So she
bowed
to them as if she was an actor on stage until the elevator
door closed.
"What are you doing?" Unexpectedly, a colleague's voice came
from beside Miss Glory.
Miss Glory turned her head abruptly and saw her colleague
who
came back from downstairs after buying coffee. At this
moment, she seemed a little embarrassed. Blushing like a
tomato, she whispered, "Enjoy being in the spotlight..."
"You can go down to the hall and sing a few words now, then
you can attract everyone's attention. Want to try?"
"No need! Please!" Facing the ridicule of his colleague,
Miss Glory immediately surrendered. They chatted while
walking
into the office.
Maybe it's because the weather is good today, so her
colleague is in a good mood, and can still joke like this.
The bright sun is shining from the window,
making the beige walls look very warm, and the peach
blossoms on the balcony are in full bloom. The pink petals
are like the stars in the sky, and there are too many to
count.
"Good morning, this is Toplogis, how may I help you?"
Picking up the phone, Miss Glory starts to work.
"Hello~ Well, I have a question and I want to hear your
advice, is that okay?"
"No problem! What's the question? We're all happy to
serve."
"My boss told me that he wanted to rent the warehouse to a
bicycle manufacturer..."
bicycle!
Hearing this, Miss Glory couldn't help but think of the
company
trip a while ago, ride with the wind, it felt really
comfortable.
Of course, it would be more fun if the buttocks didn't hurt.
"He just said that and asked me to plan! But I really have
no experience! Do you have any experience with the same
experience,
can you give me some advice?" Thinking back on her past
experience, it didn't take long before she dug out the
required information from her own head.
"No problem! Um...you are in the free trade port area, so
you need to pay attention to..."
She began to explain: "Frist, warehouse storage space
planning. Second, whether the bicycle parts are "mainland
controlled products"
tariffs to determine the material Whether the number is the
pipe material number..."
"Continental controlled products?"
The other party seemed to have some doubts,
so Miss Glory added patiently: "The tariff entry regulations
are
MP1/MW0, and the place of origin is CN, which means that
they are Mainland controlled products.
The rest without MW0 or MP1 codes are Mainland products.
Items are allowed to be entered!"
"Ooh! Got it!"
"Third... cargo movement planning. Fourth, the cooperative
customs broker needs to provide the XML file of the customs
declaration! Finally,
because your company is not responsible for import and
export, but the account is linked to your company,
it is recommended that the contract with the other party be
Indicate the registration, in case of loss of rights and
responsibilities, have all the above been recorded?
"Yes! I wrote it down!"
After speaking, an excited voice came from the other side of
the phone, and the other party said, "Your analysis is
complete!"
Miss Glory shook her body in admiration, but at this moment,
she
suddenly had a flash of inspiration and was quickly
reminded:
"Right! I remember that your warehouse has no lights! If you
want to rent it out to other industrial operators, you may
want to remind your boss about this!"
"Yes!" it was a real reminder.
With only heard a little scream,
"I rarely go to the warehouse...I totally forgot!
Fortunately, you reminded me, thank you!" The other party's
cheerful voice followed.
Miss Glory couldn't help laughing when she heard this and
then
looked out the window.
The weather is so nice today.
Miss Glory couldn't help thinking of this.
Friday, is the day with the largest weekly shipments for
customers…
Miss Glory combed her blond hair into a neat bun, and now
she's
looking
at the information on the computer attentively, only to see
her face
almost sticking to the screen.
"Den-Den-La-Den-" At this time, the phone rang.
"Hello, Toplogis, how may I ask if you need any service?"
"I'm very busy today, can you help me? A total of 24
Invoices have
to be combined into one shipment. I've worked so hard!
Because I
have to consider the same as Currency, Term, ship to, and
ship by.
The delivery time, I feel like my eyes will be in demage!
Boss
should buy lutein as a supplement for me!"
Complaining words came from the other side of the phone, and
the
other party seemed to be really distressed, which made Miss
Glory
immediately cheer up.
"Oh~ you want to ship together, it's easy!" Miss Glory
subconsciously
patted his chest and replied confidently.
"The GLORY platform has a super convenient function - press
the Auto
aggregation button. It only takes 3 seconds to complete the
automatic order combination! After pressing it, the system
will
automatically combine the shipment data with the same
conditions
according to the conditions you set for the automatic order
combination. It's a single shipment! You don't need to spend
dozens
of minutes checking documents anymore!"
After finishing speaking, the other side of the phone
paused, and
after a while, it rang again and said, "Thank you! I can
finally get
off work early to go on a date! Boyfriend here I come!"
It was a thank you filled with pink bubbles.
"By the way, have you finished measuring the rest of the
outbound? "
"..."
"Want to cry, I haven't changed today, is there nothing that
can be done with one click..."
Early in the morning, when Miss Glory passed by the engineer
of the company, she was immediately attracted by the sigh.
She just caught a glimpse of a few conversations on the
screen and watched the engineer collapse on the table. She
was speechless and could only comfortably pat the engineer
on the shoulder, asking him to cheer.
"Ah! I wish I had more time..." the engineer cried.
"Well, that's right. Time is important to everyone!" Miss
Glory replied.
After briefly reassuring the engineer, she quickly returned
to her job when the phone rang.
"Hello, this is Toplogis. How may I help you?" Miss Glory
asked.
"Ah - So tired..." Unexpectedly, this was another sigh of
exhaustion. Miss Glory couldn't help blinking her eyes and
asked softly, "May I ask what happened? You can tell me!"
"Just..." The other end of the phone paused for a while, and
then continued: "It's just that the shipment has to be
written off... I have to keep looking for the original
import declaration. There are so many Items, I'm dazzled,
and I have to calculate the quantity……"
It does sound cumbersome and time consuming.
However, Miss Glory just smiled, as if she was very proud,
and couldn't help turning her nose up: "Simple!"
She said, "The Toplogis import and export platform has a
write-off function. You only need to click a button, and the
system will automatically help you find the invoice data
that can be written off with the incoming and outgoing part
numbers!"
"what?"
"Isn't it convenient?" Miss Glory continued to be proud,
until her colleague next to her patted her on the shoulder
and reminded her, and she calmed down a little.
At this time, the customer also praised: "Really! This
function is really useful! It saved me a lot of time, thank
you, Miss Glory, the master of time management!"
"Wow! So many letters! Are they... bills?"
In the afternoon, Miss Glory picked up the letter on her
colleague's desk and asked curiously.
Letters, which was almost piled up into a hill, made the
colleague sigh, and after Miss Glory picked it up, she
immediately grabbed it back.
"Yes! Because I always forget to check my mailbox at home,
so I choose to send it to the company..."
"Hmph..." Miss Glory paused, but suddenly laughed strangely.
She couldn't help poking her colleague's shoulder and asked,
"With so many bills, did you buy something fun?"
"All in your mind!" Seeing this, the colleague, of course,
mercilessly gave Miss Glory an attack on the forehead and
replied, "I'm not like you, just a young girl. I have to
support my family!"
"Oh..." Hearing this, Miss Glory rubbed her forehead, but
she didn't say anything more, but went back to pick up a new
wave of customer service calls.
"Hello, this is Toplogis, how may I help you?"
"Hey... I have to make a statement in this afternoon, I feel
so tired, and there are so many ITEMs! Plus manual
verification is easy to make mistakes..."
Oh? is complaining!
Miss Glory couldn't help thinking to herself.
"And if you make a mistake, you have to revise the
statement! It costs money to modify the statement! Going to
work is to make money, not to lose money! I have to check a
lot of statements every day! Ahhh!"
"Mmmm." Miss Glory nodded. She was very accustomed to calls
like this. After all, people always have a channel to clear
their grievances. She felt a little sense of accomplishment
when she could be someone else's trash can.
"Hurry up and save me! My boss said that the number of
revisions to my order should be turned into my KPI!"
"Humph! Now you’re talking!" Of course, it will be more
fulfilling to solve other people's problems.
Miss Glory raised her nose, she couldn't help raising her
eyebrows at the colleague who was curiously looking over,
and then replied proudly: "Our Glory Platform has an
automatic pre-review function for declarations, as long as
there is a customs broker that cooperates with the
connection, it can be transferred through EDI.
After the declaration is sent to the platform, click [Pre
Check
Declaration (EDI)], and the system will automatically
compare the item number, quantity, unit, tariff, amount,
etc. of the declaration content printed by the customs
broker. Is it consistent with the shipping document? This
way you don't need to look at the invoice while looking at
the invoice file, and check your homework like a teacher to
see if there are any mistakes!"
Miss Glory continued: "And... if this shipment has the
original import/export write-off statement, the system will
also compare the write-off item with the statement! Isn't it
very convenient? It won't deepen. Presbyopia, you have to
pay for glasses!”
"Really? This function is amazing!" Sure enough, a sentence
of admiration came from the other side of the phone, and
Miss Glory shook her body happily, as if the other party was
praising her.
"When I receive the KPI bonus, I will invite you to a cup of
coffee! Thank you so much!" the other party said.
"Den-Den-Den-Den-"
In the morning, when the phone rang, Miss Glory walked
briskly and jumped back to her seat.
She was discussing birthday cakes with her colleagues just
now.
Because another customer service lady's birthday is
coming soon, everyone is secretly preparing for a surprise!
Looking at the price list of the cake shop, one after
another of exquisite and delicious birthday cakes, Miss
Glory is salivating. There is also a page full of chocolate,
a page full of fruit, and even a page of special ice cream
cakes, all clearly divided into how many inches and how
much.
This made Miss Glory admire its design.
"Hello, Toplogis! How may I help you?" While thinking, Miss
Glory answered the phone, but there was a commotion on the
other side of the phone, as if someone had just smashed
their head on the table.
"There are a lot of shipping information... There are PO,
SO, INV, PACKING, big and small bills of lading, SHIP TO
/BILL TO... etc. Ten fingers can't count them all!"
The customer continued: "Browsing the page is very
expensive, I
want to check it out. The columns are all in the back
again...help!"
Hearing this, Miss Glory couldn't help raising the corners
of her mouth.
She looked slightly at the cake price list on
the table, and suddenly thought in her mind that not only
the cake shop has this ability, but Toplogis is also very
powerful!
"Hey! We recently launched a new version of "Column
Setting", where users can choose the columns they want to
view, and after the selection is complete, they can also
sort specific columns!" she laughed.
Sure enough, after a while, the other side of the phone
cheered up and exclaimed, "What should I do? Teach me! Teach
me!"
"In the functional areas 1.3 Shipment, 2.1 Shipment Booking
Status by Air, and 2.2 Shipment Booking Status by Sea of the
Glory platform, you can see the Column Setting button, click
on it to edit the columns to be displayed on the function
query screen! You can choose to display the fields you want
to see, and not display the fields you don’t want to see.”
"Wow! You can even check the cargo status response time from
FWD, so I don't have to click on the cargo status response
to check the estimated flight departure/landing time!" the
customer said gratefully.
When Miss Glory listened, she couldn't help but smile and
replied gently, "I'm glad our new function can help you!"
"This card is too complicated..."
"Do you want to redraw it?"
Occasionally, there was a sound of discussion, and Miss
Glory couldn't help but raised her head curiously.
The little golden head slowly appeared in front of the
towering
computer screen, which made the colleagues who noticed it
felt a little funny.
"What's wrong?" one of the colleagues asked.
"I want to peek at what you guys are doing..." Miss Glory
answered honestly.
"Then did you see it?"
"Ugh..." Miss Glory faced her colleague on the opposite
side. To be honest, she really couldn't see the other side's
screen, so she couldn't help being a little frustrated at
the moment.
"We're discussing Mid-Autumn Festival cards! You hurry up
and do your work, ok?"
"Oh……"
Hearing this, Miss Glory couldn’t say anything more. She
thought about the Mid-Autumn Festival, and it was indeed
approaching. She wondered if the company would send
delicious grapefruit to employees this time.
"Hello, This is Toplogis!"
"Miss Glory, I'm so tired! I have to keep checking on the
platform to see if the forwarder has replied to the flight
information, and I have to ask the customs broker to make a
declaration without authorization. I don't know if he
uploaded it..."
Oh?
Miss Glory blinked and couldn't help but be surprised by the
question. It seems that this client is not very familiar
with the operation of the platform and needs to explain it
well.
"Toplogis’s platform has a powerful function: Event Config
(Profession), you can make good use of this function!" Miss
Glory continued: "When Forwarder replies to the ATA DATE of
the flight, event will send a letter to inform You don't
need to send a letter to ask the forwarder about the arrival
time of your shipment, and you don't need to spend your
precious time calling the forwarder to inquire about the
shipment status! GLORY will automatically send you a letter
to inform you!"
"What about the customs broker's declaration?" Hearing this,
the voice on the other end of the phone seemed a little
excited.
"For the customs broker to upload the declaration, when you
send the customs declaration notice on the platform, the
customs broker will receive a customs declaration
notification letter. You can set the customs broker to
upload the declaration within a few minutes. If the customs
broker exceeds the specified time, the event It will start
to urge the customs broker to upload the pre-trial
declaration!”
"Then I don't have to worry about the customs broker missing
my declaration, wow!"
"Hey!" Miss Glory smiled, she thought about the card just
now, so she couldn't help adding: "Event config (Profession)
has a lot of functions, the Mid-Autumn Festival is coming,
when you bring a gift box to your company , I'll introduce
you to me better!"
"It's great! You can enjoy the delicious food and listen to
the practical functions. I'm looking forward to it!" said
the other side of the phone.
The weather is turning to cold.
"Thirty...twenty-nine..."
When Miss Glory looked up, she happened to see her colleague
on the opposite side staring intently at the lower right
corner of the computer screen, chanting words, like he’s
saying some kind of spell.
She was a little puzzled, so she followed and looked at the
lower right corner of her screen.
Oh...it's the off-duty time.
She thought.
Perhaps because of the weather, Miss Glory recently felt
that time seemed to be slowing down, too.
"Den-Den-Den-Den-"
"Hello, this is Toplogis, it's a pleasure to serve you!"
Miss Glory answered the phone and said.
Fall came a little late this year and came so unexpectedly
that Miss Glory vaguely remembered running around the street
in her shorts when the temperature suddenly dropped.
It was really freezing her.
"Hello...haha..." At this moment, a slightly embarrassed
laugh came from her ear, and Miss Glory couldn't help
frowning slightly and asked again, "Do you need any
service?"
Hearing this, the other party lost his voice. He seemed to
be thinking.
Miss Glory was patient, and after a while, the voice came
from the other side of the phone.
"Actually, I just wanted to chat... After all, it's almost
time for get off work," he said.
"Ah, thank you for introducing such a useful feature of
Toplogis to us..." he added.
Maybe he felt embarrassed to just chat, the way the other
party spoke was very polite, and Miss Glory couldn't help
smiling.
In fact, chatting with customers is also customer service’s
work, so there is no need to feel embarrassed.
"You're welcome! It's getting colder recently!" Miss Glory
answered cheerfully, trying to ease the other's
embarrassment.
"Yeah... Be careful to keep warm. By the way halloween is
coming soon... Does the customer service lady have any plans
after get off work?"
"No...it's past the age to ask for candy."
"Hehe! Our company is holding a dress-up event!"
"Huh? Have fun!" Hearing this, Miss Glory couldn't help but
let out a sigh of admiration, which made the other party
proud, and Miss Glory could hear the other party laughing
quietly.
"By the way, your customer service is 24 hours a day?"
"Yes. Our customer service is 24(hr)*7(day). If you have any
questions, please call and ask!"
"Wow──It's hard work, hard work!" The other party said
sincerely.
In fact, Miss Glory has heard this sentence many times, but
every time she hears it, she still feels warm in her heart.
This time it was her who smiled. It was that silly smile.
The cheerful smile matched her long golden hair, like a
dazzling sunshine.
"It is our honor to serve you, and now there is Miss Glory
intelligent customer service, you can ask questions about
the operation of the Miss Glory platform, as well as
questions about the knowledge of the logistics industry!"
she replied.
"And smart customer service?"
"Yes!" Miss Glory nodded, "Miss Glory has been born for a
year!"
"There are real people and smart customer service, you are
really amazing!"
"Thank you for your compliment, it's a pleasure to serve
you!" Miss Glory replied.
Work remotely.
Miss Glory looked at the colleague in front of her who was
packing up, but what the other party was packing was not
hers, but another colleague who was currently working from
home.
That's why it makes people curious...
" What are you looking at?" Seems like he finally couldn't
stand the sight, the other party asked with some
displeasure.
"Are you going to take it to her?" Miss Glory asked.
"Of course, she said that she doesn't have a laptop at home,
so she can't work."
"Aren't you afraid? Contagion or something... People on TV
said they would be excluded because they were afraid of
contagion."
Hearing this, the other party rolled his eyes.
"What's there to be afraid of? As long as you keep clean and
hygienic, you don't need to be afraid! Besides, people are
already sick, so you should help them more at this time, you
know?"
After finishing speaking, the other party touched Miss
Glory's golden head, as if treating her like a child, Miss
Glory didn't resist, blinked, and then returned to her seat,
just in time to answer a new customer service call .
"Hello, this is Toplogis. It is a pleasure to serve you!"
"Miss Glory! I'm so irritable!"
"What happened?"
"Recently I feel unwell and take leave to work at home. I
have a lot of things to do when I come back..."
Oh?
In a daze, Miss Glory did not expect such a coincidence.
Some customers also practice remote work, but it is right to
think about it. Now it is a trend to use the cloud network
to work.
"How are you? Is there anything I can do for you?" Miss
Glory asked with concern.
"Health is better, thank you! However, I have been working
from home recently, and I have arranged for a lot of goods
to return to Taiwan. Although I have asked a substitute
colleague to help enter the warehouse, but the colleague
happened to ask for leave today. I want to see which storage
space the goods are in?"
"It's simple! Toplogis has a Gen Report report function, you
can use the report to enter and exit the general table, and
the general table will subdivide which storage slot this
report enters, so that all information is clear at a
glance!"
"Great! I can't go to the company these days, and I have
accumulated a lot of orders, so I don't have to go to the
warehouse and spend time looking for one by one. Thank you
very much!"
"It is my honor to help you, and I wish you a speedy
recovery!" Miss Glory said.
Miss Glory arrived at the office early in the morning,
turned on her computer, answered customer service calls, and
began her daily routine. Suddenly, she heard a question from
a customer.
"I want to ask a question! For EU policies, I need to input
VAT and EORI information, and each customer's number is
different. Is there an easy way for me to not manually key
in the information?"
Miss Glory thought to herself: "This is not a simple
question." She thought carefully and replied, "On the Admin
> Customer page, you can enter the relevant VAT and EORI
information for different customers, or you can use the Auto
Create Shipment Rule feature to set it up."
The customer happily said, "Wow~~~ that's great!"
Miss Glory felt proud of herself and continued, "Also,
please note that the Auto Create Shipment Rule feature can
also set up the IOSS number~"
The customer thanked her loudly, "Thank you so much, I'll
set up the EU information first ^__^ thanks!"
After hearing the customer's gratitude, Miss Glory felt very
satisfied and felt that her work was meaningful. She
understood that every small contribution she made could help
customers solve problems and make it more convenient for
them to use the service, which is why she always insisted on
providing the best service for customers.
"Hello, this is Toplogis. We are delighted to assist you!"
It was the afternoon, approaching the end of the workday.
Miss Glory couldn't help but feel a bit affected by the
gloomy weather outside. Her eyes reflected a tinge of gray,
lacking enthusiasm. Just then, a cheerful greeting broke the
silence, catching Miss Glory's curiosity as she turned her
head to see who it was.
It was her colleague, a senior customer service
representative like Miss Glory. Having more experience and
knowledge, this colleague was like the encyclopedia of the
company, and Miss Glory often sought guidance from them.
Seemingly aware of Miss Glory's gaze, the colleague beckoned
her over, gesturing to look at a customer's issue and learn
from it.
Miss Glory moved closer, and soon she saw the problem on the
colleague's screen.
"In response to the EU environmental tax, we need to
indicate the weight of the packaging material (plastic
weight) on the INVOICE/PACKING document. Currently, only
Spain (ES) has this requirement. I'm wondering if the
platform can display the plastic weight?"
"Oh, yes! I see the problem. This can be done. Please
provide the plastic weight to GLINK," the colleague answered
over the phone, wearing a gentle smile, resembling an
elegant noblewoman.
Miss Glory sometimes felt that the customer service
representatives at Toplogis had such pleasant voices, like a
gentle breeze caressing one's ears, bringing comfort.
"Is there anything else I can assist you with?"
It happened again.
After resolving an issue, the colleague wouldn't hang up the
phone too quickly. They patiently confirmed with the
customer if there were any other questions, sometimes even
engaging in conversations about parenting knowledge...
Miss Glory believed that this was what made Toplogis
special!
Every customer had a great rapport with the customer service
representatives.
"No problem. If other EU countries also require the plastic
weight on the documents in the future, you just need to
provide the countries that need it."
Observing the colleague's diligent attitude, even as the end
of the workday approached, Miss Glory was momentarily taken
aback. But soon, she regained her focus, clenched her fists,
and returned to her seat.
"Keep up the good work!" Miss Glory whispered, before
picking up the next incoming call.
